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Privacy Policy

Last updated on 01 February 2022

At TopCaddy AU Tech (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.topcaddy.com.au.

📌 1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal details such as your name, email address, phone number, and shipping address
• Order and payment-related information (payment details are processed securely by third-party payment providers)
• Technical information such as IP address, browser type, and device information
• Any information you voluntarily provide when contacting us

📌 2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you regarding your order or enquiries
• Provide customer support and after-sales service
• Improve our website, products, and services
• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

📌 3. Payment Information

All payments made on our website are processed through secure third-party payment gateways.
We do not store or have access to your full payment card details.

📌 4. Sharing Your Information

We may share your personal information with trusted third parties only when necessary, including:

• Shipping and logistics providers
• Payment processors
• IT and website service providers

These third parties are only permitted to use your information for the purpose of providing services to us.

📌 5. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic and usage
• Enhance user experience

You can choose to disable cookies through your browser settings, however some features of the website may not function properly.

📌 6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Our website uses SSL encryption to ensure secure data transmission.

📌 7. Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal obligations

To make a request, please contact us using the details below.

📌 8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

📌 9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

📌 10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: info@topcaddy.com.au
📞 Phone: 040 6242 762
📍 Location: Australia / New Zealand